few things one should know…. before critcizing our accents.

1> atnt does not want to send technicians at customers premises…it costs them a lot. we are given strict instructions to do all sort of trouble shooting over the phone…and send technician only in extreme cases.

2> and its not only you, who are experiencing communication issues. the VOIP phone that the company is using, seldom works properly…its like one way communication. and of course it becomes terrible with accents.

3> people seldom remember their OFFLINE security question…if u r using HSI dsl service may i ask u whats yr OFFLINE security question? u must realize that its the most important thing thats going to help you out when u r in trouble.

4>and one thing thats really amusing 4 me is tht; why the hell its so difficult for americans to understand tht their modem/ routers require user id and pwd. i mean its not that difficult to update a modem..is it?

5> and of course one should better know where the start menu and address bar are located on a computer. thats the most difficult part…to make ppl understand tht they need to type address in the address bar…and nt in some shitty search bar.

6> if tech support is transferring you to some other deptt….then please dont argue. it must be something out of their scope…thats why they transfer you.

an average american
1. cant find address bar in IE in less than 2 minutes.
2. doesnt feel the need to hit enter after the command has been typed….u have to tell them.
3. doesnt know what operating system he/ she is using.
4. doesnt know that his/ her computer is connected to a 3rd party router.

i agree…even average indians may nt know all this stuff. but atleast dont blame our accents for all this.