Comments for stevedoria.net http://blog.stevedoria.net Real-World Computing Experience Distilled Fri, 25 Jul 2008 01:54:22 +0000 http://wordpress.org/?v=2.3.2 Comment on Polymorphism in PHP by Gachl http://blog.stevedoria.net/20051208/polymorphism-in-php#comment-7279 Gachl Tue, 22 Jul 2008 06:53:19 +0000 http://blog.stevedoria.net/20051208/polymorphism-in-php#comment-7279 thanks! I needed that! thanks! I needed that!

]]> Comment on Creating COM Components using Visual C#.NET by DotNet http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7277 DotNet Thu, 10 Jul 2008 08:34:12 +0000 http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7277 well done to both the author and Scriptor. But I need to point out that in Scriptor's step list, instead of copying the GUID from AssemblyInfo.cs, we should use guidgen.exe to generate a new GUID as described in the step7 in the author's list. Otherwise, you get the following error when execute regasm /tlb:COMTest.tlb in the CP: RegAsm : error RA0000 : Type library exporter encountered an error while processing 'COMTest.COMobj, COMTest'. Error: Element not found. well done to both the author and Scriptor. But I need to point out that in Scriptor’s step list, instead of copying the GUID from AssemblyInfo.cs, we should use guidgen.exe to generate a new GUID as described in the step7 in the author’s list. Otherwise, you get the following error when execute regasm /tlb:COMTest.tlb in the CP:

RegAsm : error RA0000 : Type library exporter encountered an error while processing ‘COMTest.COMobj, COMTest’. Error: Element not found.

]]> Comment on Google Web Toolkit — Installation (Part I) by NUTS http://blog.stevedoria.net/20060527/google-web-toolkit-installation-part-i#comment-7276 NUTS Tue, 08 Jul 2008 03:38:16 +0000 http://blog.stevedoria.net/20060527/google-web-toolkit-installation-part-i#comment-7276 GOOD GOOD

]]> Comment on AT&T Tech Support by agent_orange http://blog.stevedoria.net/20060627/att-tech-support#comment-7274 agent_orange Tue, 08 Jul 2008 02:26:49 +0000 http://blog.stevedoria.net/20060627/att-tech-support#comment-7274 Hi guys i'm from the 2wire support group of att. If you do have a 2wire modem from at&T call the 2wire support group immediately and i can assure you guys that majority of the agents that you'll be talking with, are understandable agents and technically savvy as well... those with speedstream or motorolla modems those subscribers will be transferred to DSL queue and the bad thing about the issue is they might talk with people from INdia... and their tech support sucks...!!! sometimes you cant understand these moronic people!!! And sometimes these people dont know what their doing... example: if they hear that your running a wireless connection on a 2Wire modem they would transfer you to the 2wire support immediately!! they dont even bother to probe and ask for appropriate questions that may resolved the issue... based on the rules that we follow: att tech support representatives, DSL and 2Wire queues support hardwired connection on 2Wire modems.. Worst thing if DSL agents from India determine that subscriber is using 2Wire modems they would transfer it as fast as they can to 2Wire support w/o bothering to ask anything from the subscribers...and that would make customer experience worst than ever! In addition to that, introducing subscribers to us (2Wire support group) is another mess!! sometimes these agents from India would just try to tell us that subscribers are on wireless and its out of their scope that’s why he/she is transferring the call to our dept. And that sucks!! coz u know it would add another factor to customer dissatisfaction.. U know why?? coz subscribers would hear the same scripted crap!! they would retell everything to the 2Wire rep. that has been said to the crappy agent that transferred them, and its a complete repetition!! and that is the reason why subscribers spend more time on the phone and that’s not good for busy subscribers. And this issue affects ATT technical support group wholistically, coz those bastards don’t exert their efforts to do a great job!! Placing me on customer's shoes would be a hell, coz of those worthless INdians who don’t do their jobs good enough!! Bottom Line: If you have a 2wire modem request immediately for a 2Wire Rep and they will be more than happy to help you with your concern and you will be talking with great agents as well. Well equipped and properly trained!! Too bad for subscribers with motorolla or speedstream modems coz u'll have a chance to talk with those idiotic Indians with poor accents and ill equipped technical know how!!.. Im not a racist, just do things well and u might be given a commendation from a happy and very satisfied customer... Ciao!! Mabuhay ang lahing Pilipino!! Hi guys i’m from the 2wire support group of att. If you do have a 2wire modem from at&T call the 2wire support group immediately and i can assure you guys that majority of the agents that you’ll be talking with, are understandable agents and technically savvy as well… those with speedstream or motorolla modems those subscribers will be transferred to DSL queue and the bad thing about the issue is they might talk with people from INdia… and their tech support sucks…!!! sometimes you cant understand these moronic people!!! And sometimes these people dont know what their doing… example: if they hear that your running a wireless connection on a 2Wire modem they would transfer you to the 2wire support immediately!! they dont even bother to probe and ask for appropriate questions that may resolved the issue… based on the rules that we follow: att tech support representatives, DSL and 2Wire queues support hardwired connection on 2Wire modems.. Worst thing if DSL agents from India determine that subscriber is using 2Wire modems they would transfer it as fast as they can to 2Wire support w/o bothering to ask anything from the subscribers…and that would make customer experience worst than ever! In addition to that, introducing subscribers to us (2Wire support group) is another mess!! sometimes these agents from India would just try to tell us that subscribers are on wireless and its out of their scope that’s why he/she is transferring the call to our dept. And that sucks!! coz u know it would add another factor to customer dissatisfaction.. U know why?? coz subscribers would hear the same scripted crap!! they would retell everything to the 2Wire rep. that has been said to the crappy agent that transferred them, and its a complete repetition!! and that is the reason why subscribers spend more time on the phone and that’s not good for busy subscribers. And this issue affects ATT technical support group wholistically, coz those bastards don’t exert their efforts to do a great job!! Placing me on customer’s shoes would be a hell, coz of those worthless INdians who don’t do their jobs good enough!!

Bottom Line: If you have a 2wire modem request immediately for a 2Wire Rep and they will be more than happy to help you with your concern and you will be talking with great agents as well. Well equipped and properly trained!!

Too bad for subscribers with motorolla or speedstream modems coz u’ll have a chance to talk with those idiotic Indians with poor accents and ill equipped technical know how!!..

Im not a racist, just do things well and u might be given a commendation from a happy and very satisfied customer… Ciao!!

Mabuhay ang lahing Pilipino!!

]]> Comment on Function Overloading and PHP by Anonymous http://blog.stevedoria.net/20050803/function-overloading-and-php#comment-7272 Anonymous Mon, 07 Jul 2008 15:41:53 +0000 http://blog.stevedoria.net/20050803/function-overloading-and-php#comment-7272 I find php's handling of 'overloading' (in the sense that you use it) is very convenient. You can just use the if statement and determining the type of parameters to replicate the behaviour. However, if you want the integers and say only one string value also (eg 'infinity' or 'any') or to overload with a set (array) but keep all the functionality in one function, then php allows you to do this very easily. It is not a bug of php, it is a design choice. However, for safety critical software where you want very rigorous design and more easy bug checking, there are other languages available. I find php’s handling of ‘overloading’ (in the sense that you use it) is very convenient. You can just use the if statement and determining the type of parameters to replicate the behaviour. However, if you want the integers and say only one string value also (eg ‘infinity’ or ‘any’) or to overload with a set (array) but keep all the functionality in one function, then php allows you to do this very easily. It is not a bug of php, it is a design choice. However, for safety critical software where you want very rigorous design and more easy bug checking, there are other languages available.

]]> Comment on AT&T Tech Support by AT&T employee http://blog.stevedoria.net/20060627/att-tech-support#comment-7271 AT&T employee Sun, 06 Jul 2008 00:34:11 +0000 http://blog.stevedoria.net/20060627/att-tech-support#comment-7271 Hello customers and representatives:::: Hello, im currently working as an AT&T technical support representative, and i love my work. To those people who have bad experieriences with AT&T, im sorry, i do wish i could help you with it. AT&T is always looking for ways to increase the satisfaction of its customers. In fact almost every month we undergo up-training, coaching and attends weekly sessions with our supervisors for us to provide excellent customer service. Please dont believe that we dont care for our customers because thats not true. WE care for all of you, because we love our job. We may not be that good with english or you may be more techy than us, but we really do our best and work with our customers as if we are the ones affected.. Reasons why we do good: 1.) This is our bread and butter. I, for one, supports a daughter and mmy youngest brother 2.) I love my team lead/ supervisor that i dont want him to look bad with his supervisor as well 3.) The highest paying job here in our country Also, its true that there are a lot of foreign representatives, but dont worry about our accents because everyday we undergo speech and grammar lessons to improve and finally to provide excellent customer services to our customers. And if jsut incase, its really giving you a hard time to understand the rep support, customers could always ask for onshore.. this ways you could speak to an american representative.. And just incase you have issues with the telephone line, always call the reapir department during business hours. Because we tech reps from dsl could only provide you basic information about the repair and give the direct number.. 1-800-288-2020. Im sorry to those peoplke who experiences those bad connections and awful customers service. Dont worry AT&T are investigating now this reports and are conducting a worlwide research. Good day and maraming salamat Hello customers and representatives::::

Hello, im currently working as an AT&T technical support representative, and i love my work.
To those people who have bad experieriences with AT&T, im sorry, i do wish i could help you with it. AT&T is always looking for ways to increase the satisfaction of its customers. In fact almost every month we undergo up-training, coaching and attends weekly sessions with our supervisors for us to provide excellent customer service.

Please dont believe that we dont care for our customers because thats not true. WE care for all of you, because we love our job. We may not be that good with english or you may be more techy than us, but we really do our best and work with our customers as if we are the ones affected..
Reasons why we do good:
1.) This is our bread and butter. I, for one, supports a daughter and mmy youngest brother
2.) I love my team lead/ supervisor that i dont want him to look bad with his supervisor as well
3.) The highest paying job here in our country

Also, its true that there are a lot of foreign representatives, but dont worry about our accents because everyday we undergo speech and grammar lessons to improve and finally to provide excellent customer services to our customers. And if jsut incase, its really giving you a hard time to understand the rep support, customers could always ask for onshore.. this ways you could speak to an american representative..

And just incase you have issues with the telephone line, always call the reapir department during business hours. Because we tech reps from dsl could only provide you basic information about the repair and give the direct number.. 1-800-288-2020.

Im sorry to those peoplke who experiences those bad connections and
awful customers service. Dont worry AT&T are investigating now this reports and are conducting a worlwide research.

Good day and maraming salamat

]]> Comment on Function Overloading and PHP by Anonymous http://blog.stevedoria.net/20050803/function-overloading-and-php#comment-7270 Anonymous Tue, 01 Jul 2008 23:21:39 +0000 http://blog.stevedoria.net/20050803/function-overloading-and-php#comment-7270 Wow, grats, you're good at stating the obvious... This article, for some reason, reminds me of the "I like turtles" kid... Wow, grats, you’re good at stating the obvious…
This article, for some reason, reminds me of the “I like turtles” kid…

]]> Comment on Creating COM Components using Visual C#.NET by Scriptor http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7269 Scriptor Thu, 19 Jun 2008 18:19:56 +0000 http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7269 Ok, I figured it out. With my version of visual studio 2005, 1.) Create a new Project Class Library 2.) Create a key pair 3.) A Properties folder with an AssemblyInfo.cs file was created right click on the folder and open properties. The default should be 'Class Library' 4.) Goto the signing tab and check Sign the assembly, browse and point it to the 'key.snk' file. 5.) open the AssemblyInfo.cs , add [assembly: AssemblyKeyFileAttribute(@"..\..\key.snk")] 6.) in the AssemblyInfo.cs set [assembly: ComVisible(true)], now copy the assembly GUID that was auto created with the file. 7.) put [System.Runtime.InteropServices.GuidAttribute("paste guid here")] in your main class file in between the Namespace and Class. ..continue with step 10 above... When building and regasm you get warnings but it works perfect in classic ASP VB Script. Ok, I figured it out. With my version of visual studio 2005,
1.) Create a new Project Class Library
2.) Create a key pair
3.) A Properties folder with an AssemblyInfo.cs file was created right click on the folder and open properties. The default should be ‘Class Library’
4.) Goto the signing tab and check Sign the assembly, browse and point it to the ‘key.snk’ file.
5.) open the AssemblyInfo.cs , add [assembly: AssemblyKeyFileAttribute(@”..\..\key.snk”)]
6.) in the AssemblyInfo.cs set [assembly: ComVisible(true)], now copy the assembly GUID that was auto created with the file.
7.) put [System.Runtime.InteropServices.GuidAttribute(”paste guid here”)] in your main class file in between the Namespace and Class.

..continue with step 10 above…

When building and regasm you get warnings but it works perfect in classic ASP VB Script.

]]> Comment on Creating COM Components using Visual C#.NET by Scriptor http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7268 Scriptor Thu, 19 Jun 2008 17:27:05 +0000 http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7268 I did get it to work, but then I tried to make a change and rebuilt the dll and now I only get "Server object error 'ASP 0177 : 800401f3". I am going through the steps again. This is the most comprehensive article I can find out there, great job... I did get it to work, but then I tried to make a change and rebuilt the dll and now I only get “Server object error ‘ASP 0177 : 800401f3″. I am going through the steps again. This is the most comprehensive article I can find out there, great job…

]]> Comment on Creating COM Components using Visual C#.NET by Steve http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7267 Steve Thu, 19 Jun 2008 03:07:18 +0000 http://blog.stevedoria.net/20051008/creating-com-components-using-visual-csharp-dot-net#comment-7267 I believe I wrote this up on a previous version of Visual Studio .NET, but I hope you were able to accomplish what you needed. Thanks for the feedback. I believe I wrote this up on a previous version of Visual Studio .NET, but I hope you were able to accomplish what you needed. Thanks for the feedback.

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