All things mechanical will fail. A lack of sound disaster recovery procedures should keep a knowledgeable IT administrator awake at night. Measures to prevent data loss are needed by many recovery scenarios and are a worthwhile vehicle to discuss the overall need to practice disaster recovery procedures. Data backups are a key component of disaster […]
Thanks to Mike Marquez for pointing out to me that SysAdmin Day is tomorrow, July 28. Happy SysAdmin Day to Eric of MSA, Andrew of ISM, Jay of Opt3, the people at our co-lo, and to everyone else that is “In the Trenches (IT).” When the shit hits the fan, technically speaking, we appreciate the […]
A data center in Downtown Los Angeles may boast about the multiple backup power generators they possess, but is it enough to deal with power problems that span the whole city for multiple days? Although problem scenarios may seem farfetched when an information architecture is functioning normally, problems do occur as exemplified by the extended […]
After reading Ed Bott’s “Is Microsoft about to release a Windows ‘kill switch’?” , my only recommendation is that people take their money out of Microsoft and put it somewhere else. A computer that runs Microsoft Windows, pirated or not, is owned by a potential customer for software publishers that target the platform. Microsoft might […]
There has been a lot of negative sentiment on technical support and customer care representatives lately. I’ve voiced some frustration with Sprint’s front-line technical support staff before. Poor customer service over the phone has also been publicized with Vincent Ferrari’s AOL episode as well as a recent video taping of a Comcast technician sleeping on […]