A data center in Downtown Los Angeles may boast about the multiple backup power generators they possess, but is it enough to deal with power problems that span the whole city for multiple days? Although problem scenarios may seem farfetched when an information architecture is functioning normally, problems do occur as exemplified by the extended […]
Time has been scarce these past few weeks, and this week in particular has been the busiest. Recovery time from work has been compressed to approximately three hours a day. Each work day this week has started at approximately 6:30am. At that time, a 1.5-hour commute to Irvine begins. Then, approximately seven to nine hours […]
After reading Ed Bott’s “Is Microsoft about to release a Windows ‘kill switch’?” , my only recommendation is that people take their money out of Microsoft and put it somewhere else. A computer that runs Microsoft Windows, pirated or not, is owned by a potential customer for software publishers that target the platform. Microsoft might […]
There has been a lot of negative sentiment on technical support and customer care representatives lately. I’ve voiced some frustration with Sprint’s front-line technical support staff before. Poor customer service over the phone has also been publicized with Vincent Ferrari’s AOL episode as well as a recent video taping of a Comcast technician sleeping on […]
In Tales of Vista development at MSFT, Scott Berkun finds a money quote from a former Vista development manager. After finding resistance when reporting the truth, particularly of but not limited to slipping project schedules, engineers tend to fold. Travel 3,000 miles on foot within 2 hours? You, got it boss!