There has been a lot of negative sentiment on technical support and customer care representatives lately. I’ve voiced some frustration with Sprint’s front-line technical support staff before. Poor customer service over the phone has also been publicized with Vincent Ferrari’s AOL episode as well as a recent video taping of a Comcast technician sleeping on […]
In Tales of Vista development at MSFT, Scott Berkun finds a money quote from a former Vista development manager. After finding resistance when reporting the truth, particularly of but not limited to slipping project schedules, engineers tend to fold. Travel 3,000 miles on foot within 2 hours? You, got it boss!
An article claims that Backward Switches Doomed Probe. This does not mean that Lockheed Martin’s engineers are incompetent. Aerospace engineers are highly respected for the engineering problems they have solved and continually face. The article, instead, discusses the possibility that time and cost constraints on the production of the probe resulted in the probe’s failure. […]
After setting up and testing network monitoring software for one of our co-lo sites, it became apparent that mx.messaging.sprintpcs.com was rejecting connections from the monitoring server. I used typical methods, which include using telnet to connect to the SMTP port while analyzing the connection with a packet sniffer, to determine that the problem was with […]
“Few businesses are as spread out as MySQL, which employs 320 workers in 25 countries, 70 percent of whom work from home,” says Fortune’s Josh Hyatt in MySQL: Workers in 25 Countries with no HQ. A discussion of this can be found on Slashdot.