First Law of Holes: When in a deep hole, stop digging.

Archive for the '– blah –' Category

Happy SysAdmin Day!

July 27th, 2006 Posted in - blah - | Comments »

Thanks to Mike Marquez for pointing out to me that SysAdmin Day is tomorrow, July 28. Happy SysAdmin Day to Eric of MSA, Andrew of ISM, Jay of Opt3, the people at our co-lo, and to everyone else that is “In the Trenches (IT).” When the shit hits the fan, technically speaking, we appreciate the […]

Rush Week

July 20th, 2006 Posted in - blah - | Comments »

Time has been scarce these past few weeks, and this week in particular has been the busiest. Recovery time from work has been compressed to approximately three hours a day. Each work day this week has started at approximately 6:30am. At that time, a 1.5-hour commute to Irvine begins. Then, approximately seven to nine hours […]

Drop MSFT, and Pick Up RHAT

June 29th, 2006 Posted in - blah - | Comments »

After reading Ed Bott’s “Is Microsoft about to release a Windows ‘kill switch’?” , my only recommendation is that people take their money out of Microsoft and put it somewhere else. A computer that runs Microsoft Windows, pirated or not, is owned by a potential customer for software publishers that target the platform. Microsoft might […]

AT&T Tech Support

June 27th, 2006 Posted in - blah - | 63 Comments »

There has been a lot of negative sentiment on technical support and customer care representatives lately. I’ve voiced some frustration with Sprint’s front-line technical support staff before. Poor customer service over the phone has also been publicized with Vincent Ferrari’s AOL episode as well as a recent video taping of a Comcast technician sleeping on […]

SprintPCS Technical Support

June 13th, 2006 Posted in - blah - | 8 Comments »

After setting up and testing network monitoring software for one of our co-lo sites, it became apparent that was rejecting connections from the monitoring server. I used typical methods, which include using telnet to connect to the SMTP port while analyzing the connection with a packet sniffer, to determine that the problem was with […]